Customer Service

Privacy Policy

  • We respect and protect your privacy.
  • We use the information we collect about you to process orders, but we will never sell or give such information to others.

Return Policy

  • To return the tools, please send us e-mail to within 30days after you receive the goods to ask our instructions.
  • To receive a replacement or refund, simply notify us by e-mail at and follow our instructions.
  • The tool must be unused and in original packaging. Freight will not be refunded unless it was our error.
  • The freight charge for Japan to return the tools are at your expense unless it was our error.


  • Your order will be shipped via DHL once goods are ready to ship.
  • If you have any inquries regarding the shipment, please send your e-mail to

Warranty Information

  • Tools that have been misused, abused or modified are ineligible for warranty.
  • We do not accept responsibility or liability for the results of misuse of nepros tools or the use of nepros tools that have been abused, badly worn, or altered.
  • Please notify us by e-mail at We will contact you with further instructions.

The following items are not eligible for our quality assurance.

  • Consumables - Products that use wearable parts such as:
    • Gears
    • Also other products that constantly wear as they age
  • Damage that is caused by any other factors than problems in the product material and manufacturing process
  • Damage that is caused by inappropriate use or negligence.
  • Wear, breakage or deformation of the product caused by hard hitting with a hammer or the like.
  • Damage that is caused by repairs or modifications made by the user or a third party.
  • Damage that is caused by application of an excessive load beyond the one that the product is designed for.
  • Damage that is caused by fire or natural disaster.
  • Damage that is caused by wear as a result of use in a production line.
  • Differences due to product model change or design change

Examples of inappropriate use

  • Wear, breakage or deformation caused by use of hand tools with power tools such as an impact wrench
  • Breakage or deformation caused by the use of couplings or pipes